Terms of Service
Terms of Service
1. Company Information
Company Name: Synced Up Products
Address: 3628 Trousdale Dr. Suite B, Nashville, TN 37204
Contact Information: sales@syncedupdesigns.com (833)-479-6233
2. Products and Provided
Synced Up Products (Synced Up Designs, Synced Up Audio) is a comprehensive provider of innovative solutions for the performing and pageantry arts. Our services and products are designed to elevate any ensemble to new heights. Our offerings include:
- Custom music and visual design
- Catalog Music and Exercises
- Choreography
- Program Design and Coordination
- Uniforms
- Props
- Fast Field Frames
- Flags
- Performance Floors
- Practice Products
- Audio Services and Consultation
- Audio and Field Carts
- Audio and Electronic Equipment Sales
We are committed to delivering exceptional products and services that inspire creativity and drive success.
3. Client Responsibilities
Clients are expected to:
- Provide timely feedback and communication.
- Supply necessary materials and documents as required for project completion.
- Ensure timely delivery of payment for products and services.
4. Payment Terms
-Payment terms will be accurately outlined in Synced Up Product Estimates, Invoices, and through signed and delivered contracts/agreements, depending on the type of product or service a client receives.
-Invoices will have Net 30 terms based on the send date.
-Products will not ship until full payment or a School District Purchase Order is received.
5. Shipping Policy
- Shipping Costs
Shipping and delivery charges are calculated based on the products ordered, shipment size and weight, delivery location, carrier requirements, and any additional delivery services requested or required. Shipping charges may be included in an estimate, quote, invoice, or order confirmation.Any shipping amount provided prior to final shipment may be an estimate. Synced Up Products reserves the right to adjust shipping charges when actual freight costs, shipment dimensions, delivery requirements, or carrier charges differ from the original estimate. Any material changes to shipping charges will be communicated to the client.
- Production and Shipping Timeframes
Many Synced Up Products items are custom-made or produced to order. Production timelines and estimated ship dates vary by product and season and will be communicated by a Synced Up Products representative when applicable.Production times and shipping or transit times are separate. Any delivery date or timeframe provided by Synced Up Products is an estimate unless otherwise expressly agreed to in writing.Synced Up Products is not responsible for carrier delays or delays caused by circumstances outside of our reasonable control, including weather, transportation disruptions, supply chain interruptions, natural disasters, or other unforeseen events.
-Freight and Special Delivery Requirements
Certain oversized, heavy, or specialty products may require freight shipment. Additional services, including lift-gate service, inside delivery, limited-access delivery, residential delivery, appointment delivery, re-delivery, storage, or other carrier services may result in additional charges.Clients are responsible for providing accurate delivery information and notifying Synced Up Products of any special delivery requirements before shipment. Additional carrier charges resulting from inaccurate or incomplete delivery information, unavailable recipients, refused deliveries, or services required at the time of delivery may be billed to the client.
-Shipment Tracking and Delivery
When available, tracking or shipment information will be provided to the client after the order has shipped.Clients are responsible for ensuring that someone is available to receive shipments when required by the carrier and for making any necessary arrangements for freight deliveries.
-Damaged or Missing Shipments
Clients should inspect all shipments promptly upon delivery.Visible damage to freight shipments should be noted on the carrier’s delivery receipt before accepting the shipment whenever possible. Clients should photograph damaged packaging and products and retain all packaging materials while a claim is being reviewed.Any damaged, defective, incorrect, or missing items should be reported to Synced Up Products as soon as reasonably possible after delivery so that we can assist in resolving the issue.Synced Up Products will work with the client and carrier, when applicable, to address shipping damage or loss. Resolution may include repair, replacement, carrier claim, or another appropriate remedy depending on the circumstances.
-Address Changes and Re-Routing
Clients are responsible for providing a complete and accurate shipping address. Changes requested after an order has entered production or shipped may not be possible and may result in additional carrier or handling charges.
-International Shipping
If international shipping is offered, the client is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated in writing by Synced Up Products.
6. Project TimelinesAll client project timelines will be communicated between a Synced Up representative and the client. These timelines are subject to mutual agreement and any changes will be promptly discussed and documented.
7. Revisions and Approvals
- Clients are entitled to a specified number of revisions as agreed upon in the project contract.
- All work must be approved by the client before final delivery.
- Additional charges may apply for revisions beyond the agreed number.
8. Intellectual Property
- Ownership of final art designs and products belong to Synced Up Products
- Synced Up Products retains the right to use completed projects for portfolio purposes, marketing, and catalog product sales.
9. Confidentiality
Synced Up Products will maintain the confidentiality of all client information and project details. We will not disclose any proprietary information without the client's consent.
10. Termination Clause
- Either party may terminate the agreement under certain conditions, such as breach of terms.
- In the event of termination, a refund policy will be outlined based on the stage of project completion.
11. Liability and Warranty
- Synced Up Products limits its liability to the cost of the services provided.
- A warranty period for the work will be specified in the project contract.
12. Dispute Resolution
Any disputes arising from these terms will be resolved through mediation or arbitration, as agreed upon by both parties.
13. Governing LawThese terms are governed by the laws of the state of Tennessee. Any legal matters will be addressed in the jurisdiction of Nashville, TN.
14. Miscellaneous
Any additional terms specific to individual projects will be detailed in the respective contracts or agreements.
For any questions or concerns regarding these Terms of Service, please contact us sales@syncedupdesigns.com.